At Oh So Smutty, we strive to deliver a high-quality, carefully curated experience with every order. To ensure customer satisfaction while maintaining hygiene and safety standards, please review our return and refund policy below.

Cancellations

You may cancel your order at any time before your shipment is fulfilled. To cancel, please email us at enquiries@ohsosmutty.com.au with your order details. Once your order has been fulfilled or dispatched, cancellations cannot be processed.

Returns

Due to the curated and hygiene-sensitive nature of our products, we do not accept returns or exchanges for change of mind, personal preference, incorrect choice, or because a surprise book was not to your taste.

This includes book boxes, skincare, bath and body products, food items, intimate products, and any opened or partially used items.

If you have any concerns about your order or are unsure whether your item qualifies for a remedy, please contact us at enquiries@ohsosmutty.com.au.

Damages & Issues

If your order arrives damaged, faulty, incorrect, incomplete, or not as described, please email us at enquiries@ohsosmutty.com.au as soon as possible, and within 30 days of delivery where possible.

Please include your order number, a description of the issue, and photos if relevant. We will review your concern and work with you to provide an appropriate remedy, which may include replacing the item, sending any missing items, or offering another suitable solution.

Non-Returnable Items

To uphold the quality and safety of our products, we cannot accept change-of-mind returns for:

• Personal care items, such as bath salts, candles, skincare, and bath or body products.
• Food items, treats, or consumable products.
• Intimate products.
• Opened or partially used boxes.
• Surprise book boxes where the selected book is not to your personal taste.
• Sale items or gift cards.

Refunds & Remedies

We do not accept returns, refunds, or exchanges for change of mind. However, if your order arrives damaged, faulty, incorrect, incomplete, or not as described, we will work with you to provide an appropriate remedy.

Where a refund is approved, it will be issued to your original payment method within 10 business days of the agreed resolution. Please note that your bank or credit card provider may take additional time to process the refund. If you do not receive your refund after 15 business days, please contact us.

This policy does not limit your rights under Australian Consumer Law.

Thank you for choosing Oh So Smutty. We are here to help make your experience as enjoyable as possible.
If you have any questions, feel free to reach out to us at
enquiries@ohsosmutty.com.au.