Shipping policy

Last Updated: January 28, 2025

At Oh So Smutty, we are committed to ensuring your order reaches you as smoothly and efficiently as possible. Please review our shipping policy below for information about processing times, shipping rates, and what to do if issues arise with your delivery.

Order Processing Times

We carefully curate, tag, wrap, and package each order by hand.

Please allow 5–7 business days for processing from the date your order is placed.

During high-volume periods (including sales, public holidays, or larger multi-book orders), processing times may extend to 7–10 business days.

For larger orders (5+ books), additional time may be required, as each title is individually selected to match your chosen genre and heat level.

Processing times are provided as a guide, and many orders are fulfilled sooner. However, if your order is time-sensitive, please reach out prior to purchasing so we can confirm availability and turnaround.

We promise it’s worth the wait. 

Shipping Times & Delivery Estimates

We ship orders via Australia Post, offering reliable delivery across Australia. Estimated delivery times are:

  • Standard Shipping: 3-6 business days (depending on your location).
  • Express Shipping: 1-3 business days (depending on your location).

Note: These are estimated delivery times only and may vary due to factors such as public holidays, carrier delays, or unforeseen circumstances. Oh So Smutty is not liable for any delays once orders are lodged with Australia Post.

Shipping Rates

Shipping is charged at a flat rate of $14.95 AUD (standard parcel post) or $19.95 (express parcel post) for all orders, regardless of location within Australia.

At this time, we do not offer free shipping. However, we may occasionally run promotions or offer free shipping for return customers in the future.

Order Tracking

All orders include a tracking number, which will be provided via email once your order has been dispatched. You can track your shipment on the Australia Post website to stay updated on its progress.

Lost, Stolen, or Damaged Packages

We take great care to ensure your order is packaged securely. However, if your package is lost, stolen, or damaged during transit, please contact us at enquiries@ohsosmutty.com.au within 7 days of the expected delivery date. Include your order number and any relevant details. We will work with the carrier to resolve the issue and may offer a replacement or refund at our discretion.

International Shipping

We are currently only shipping within Australia. International shipping is not available at this time.

Incorrect Addresses or Delivery Failures

Please ensure your shipping address is correct at the time of checkout. If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Us

For any shipping-related inquiries, please contact us at:

Email: enquiries@ohsosmutty.com.au

Thank you for choosing Oh So Smutty! We are here to make your experience as seamless and enjoyable as possible.